Legal

Terms of Service

Last updated: April 12, 2026

1. Introduction & Acceptance

These Terms of Service (“Terms”) govern your access to and use of EnableMate (“the Service”), operated by EnableMate AG, a company incorporated in Switzerland (“EnableMate”, “we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are accessing or using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms. In that case, “you” refers to both you individually and the organisation you represent.

2. Description of Service

EnableMate is an AI-powered sales enablement platform that helps B2B sales and marketing teams create on-brand, locally relevant customer-facing materials from centrally approved messaging. The Service includes:

  • AI-assisted document generation (sales one-pagers, email sequences, and related materials)
  • Brand management and brand guideline enforcement
  • Content compliance checking against your organisation's guardrails
  • Campaign management and knowledge base management
  • Multi-language and regional adaptation tools

The Service is provided “as-is” via a web application. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable advance notice where practicable.

3. Account Terms

3.1 Account Registration

You must provide accurate, complete, and up-to-date information when creating your account and keep that information current throughout your use of the Service. We may suspend or terminate accounts where information is found to be inaccurate or misleading.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at legal@enablemate.ai if you become aware of any unauthorised access to or use of your account.

3.3 Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent that you meet this requirement.

3.4 One Account Per Person

Each account is for a single named individual. Accounts are non-transferable and may not be shared with or transferred to another person without our prior written consent.

3.5 Admin Responsibilities

Users with admin-level access are responsible for managing their organisation's users and ensuring that all users within their workspace comply with these Terms. Admin users accept liability for their organisation's use of the Service.

4. Subscription & Payments

4.1 Pricing

Subscription fees and payment terms are as set out in your service agreement or order form. All prices are exclusive of applicable taxes unless stated otherwise.

4.2 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. Cancellation instructions are available in your account settings or upon request.

4.3 Non-Refundable Fees

All fees paid are non-refundable except as expressly required by applicable law (including applicable consumer protection laws where they apply).

4.4 Pricing Changes

We may change our pricing at any time. We will provide at least 30 days' advance written notice before any price change takes effect. Your continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

5. Your Content

5.1 Ownership

You retain full ownership of all content you upload to the Service, including brand guidelines, campaign materials, source documents, and other proprietary materials (“Your Content”). These Terms do not transfer any ownership rights in Your Content to us.

5.2 Licence to EnableMate

By uploading Your Content, you grant EnableMate a limited, non-exclusive, royalty-free licence to store, process, and use Your Content solely to the extent necessary to provide the Service to you. This licence terminates when you delete the relevant content or close your account (subject to the data retention terms in Section 13).

5.3 Your Responsibility

You represent and warrant that you have all necessary rights, licences, and permissions to upload Your Content and to grant us the licence described above. You are solely responsible for ensuring that Your Content does not infringe any third-party intellectual property rights or violate any applicable laws.

5.4 AI-Generated Outputs

Documents, text, and other materials generated by the Service based on Your Content and your brand rules (“Generated Outputs”) belong to your organisation, subject to the limitations set out in Section 6 below.

6. AI-Generated Content

6.1 Nature of AI Outputs

The Service uses large language models and other AI technologies to generate content based on your inputs, brand configuration, and knowledge base. Outputs are probabilistic in nature and may not always be accurate, complete, or appropriate for your intended use.

6.2 Your Review Obligation

You are solely responsible for reviewing and approving all Generated Outputs before using or distributing them. The Service is a tool to assist your team, not a substitute for human review and professional judgement.

6.3 No Guarantees

We do not guarantee that Generated Outputs are free from inaccuracies, factual errors, legal issues, intellectual property concerns, or other defects. We expressly disclaim all warranties regarding the accuracy, completeness, or fitness for purpose of any Generated Output.

6.4 Post-Export Use

EnableMate is not liable for how Generated Outputs are used after they have been exported from the Service. Responsibility for the use, distribution, and any consequences of Generated Outputs rests entirely with you.

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, national, or international law or regulation
  • Attempt to reverse-engineer, decompile, or disassemble any part of the platform
  • Upload or transmit malicious code, viruses, or any software designed to damage or interfere with systems
  • Interfere with or disrupt the integrity, performance, or availability of the Service or other users' access to it
  • Attempt to gain unauthorised access to any part of the Service, its infrastructure, or another user's account
  • Bypass or circumvent any access controls, security measures, or usage limits
  • Generate content that is misleading, defamatory, discriminatory, or harmful to individuals or groups
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to suspend or terminate access to the Service immediately and without notice if we reasonably believe you are in breach of this section.

8. Intellectual Property

EnableMate and all underlying technology, software, algorithms, user interfaces, documentation, and related materials are and remain the exclusive property of EnableMate AG and its licensors. Nothing in these Terms transfers any ownership rights in the platform or its technology to you.

You may not copy, modify, distribute, sell, sublicense, or create derivative works of the platform or any part of it without our prior written consent.

The EnableMate name, logo, and all related marks, trade names, and product names are trademarks of EnableMate AG. You may not use these marks without our prior written permission.

9. Data Protection

We take the protection of your data seriously. Our collection, use, and processing of personal data is described in our Privacy Policy, which forms part of these Terms.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nFADP), as applicable.

Enterprise customers may request a Data Processing Agreement (DPA) that governs the processing of personal data on their behalf. Please contact us at legal@enablemate.ai to request a DPA.

10. Availability & Support

10.1 Uptime Target

We target 99.9% Service availability on a monthly basis, excluding scheduled maintenance windows and circumstances beyond our reasonable control. This target does not constitute a binding service level agreement unless expressly set out in your service agreement.

10.2 Scheduled Maintenance

Where practicable, we will communicate scheduled maintenance windows in advance via email or in-app notification, and will endeavour to schedule maintenance during off-peak hours.

10.3 Support

Support is provided via email during business hours (Monday to Friday, 09:00–18:00 CET, excluding Swiss public holidays). Please contact us at legal@enablemate.ai.

11. Limitation of Liability

To the maximum extent permitted by applicable Swiss law and any other mandatory applicable law:

  • EnableMate AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of or inability to use the Service.
  • Our total cumulative liability to you for all claims arising out of or in connection with these Terms or the Service shall not exceed the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.
  • We are not liable for the accuracy, suitability, or fitness for purpose of any AI-generated content produced by the Service.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless EnableMate AG and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

We reserve the right to assume exclusive control of the defence of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defences.

13. Termination

13.1 Termination by Either Party

Either party may terminate the subscription by providing at least 30 days' written notice to the other party. Termination takes effect at the end of the current billing period unless otherwise agreed.

13.2 Termination for Breach

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms or if we are required to do so by law or regulatory authority.

13.3 Data Export

Following termination, you will have 30 days to export your data and Generated Outputs from the Service. We will make your data available for export during this period upon request.

13.4 Data Deletion

After the 30-day export window has elapsed, we will delete your account data from our active systems, subject to any retention obligations required by applicable law. Anonymised or aggregated data that cannot identify you may be retained for service improvement purposes.

14. Modifications to These Terms

We may update these Terms from time to time to reflect changes to the Service, applicable law, or our business practices.

For material changes, we will provide at least 30 days' advance written notice via email or a prominent notice within the Service. Non-material changes (such as typographical corrections or clarifications that do not alter your rights) may be made without prior notice.

Your continued use of the Service after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your subscription in accordance with Section 13.

15. Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

Notwithstanding the foregoing, if you are a consumer resident in the European Union, the mandatory consumer protection laws of your country of residence shall apply to the extent they provide you with greater protection than Swiss law, and you may also have the right to bring proceedings in the courts of your country of residence.

16. Severability

If any provision of these Terms is found by a competent court or authority to be invalid, unlawful, or unenforceable in any jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect and are enforceable. The invalidity of any provision in one jurisdiction shall not affect the validity of that provision in any other jurisdiction.

17. Contact

If you have any questions about these Terms or wish to contact us for any legal matter, please reach out to:

EnableMate AG
Switzerland
legal@enablemate.ai

Note: This document is provided for informational purposes and should be reviewed by qualified legal counsel before relying on it for compliance purposes. If you have questions, contact us at legal@enablemate.ai.